Website MAINTENANCE & Support Packages
The Complete Peace Of Mind That Your WordPress Website & Business Deserves.
Spend more time focusing on your business.
NEED SOMEONE TO LOOK AFTER YOUR WEBSITE,
MAKE SURE IT STAYS FRESH AND UP-TO DATE FOR YOUR VISITORS?
Whether you simply need some small fixes, new features or large updates; we are here to help you get the most out of your website. With website maintenance you don’t need to fuss about with the technicality of updates, pesky hackers, broken functionality, or how to add that SEO friendly feature to your website. That’s where we come in! We know how to get things done right! We will monitor, backup, keep the site secure, improve the sites speed, or even setup a new landing page; using proven techniques to generate leads.
WordPress Maintenance & Management Care Plans
There’s no need to pay thousands of pounds per year for a fulltime or partime developer and designer to provide support, maintain your website, and make sure the lights are on 24/7.
Essential Care Plan
- Monthly - core & plugin updates
- Database optimisation
- Daily cloud backup
- Daily malware scan
- Weekly reporting
- Email & phone support
- 24/7 monitoring uptime
- Website changes 30 mins per month
- Training videos & resources
- The Essential Care Plan plus
- Weekly - core & plugin updates
- 90 day back-up archive
- Spam and revisions clean up
- Weekly reporting
- Weekly performance checks
- Scan and fixing broken links
- Website changes 5 hours per month
- Monthly coaching calls & advice
- The Essential Care Plan & Performance Care Plan plus
- Daily - core & plugin updates
- Weekly reporting
- Website changes 10 hours per month
- Priority support
- Monthly SEO reports
- Advanced reporting metrics
- 6 month MOT & strategy
Let the professionals look after your website.
The security and maintenance of your website is serious business, and what you don’t know can certainly hurt you. You've invested a lot of your time and money into getting your website. It will create a first impression on your business. Don’t let that all go to waste. Let us make sure your website is always getting the attention it needs to ensure it doesn’t stop working or fall behind against your competitors. We want to not only provide the care and support you’ve been looking for but also help your business strive to success. Your happiness and success is our number one goal.
Our additional WordPress care plans & maintenance features
Here are just a few more reasons you should have a WordPress care plan with us.
WordPress Website Care Plan FAQ's
Here are some of the common questions we get asked on a daily basis about our wordpress website care plans
Q. Who will look after my wordpress website?
Everything is done in-house (no outsourcing) with our team based in the Southend-On-Sea, Essex, United Kingdom. We like you to always know exactly who you’re working with.
Q. Will I still be able to update my website myself?
Just bare in mind that at times updates can have unexpected side effects across your site. The possibility of an unexpected side effect will increase drastically when your site gets bigger and more complex, especially if you start to use more software components.
We will make sure you have back-ups inplace for both your site files and database before when we make any changes.
Websites can break
It’s not what you want to hear but its completely normal for a site update to break a theme, page layouts and or any other custom built elements across your site. We see this all the time.
Making updates and backups can be straightforward. But we make sure we are always prepared in case something goes wrong.
Q. What payments do you accept?
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We accept all major credit cards such as Mastercard, Visa, Discover and Maestro or alternatively we can setup direct debit
We charge an additional £10 fee if you want to pay by bank transfers, cheques or cash for website care as this takes up more admin time which inturn means we have to charge additionally.
Q. My website is broken will a care plan fix it?
If you are on a care plan this is unlikely to occur but should the worst happen we will have backups in place, along with procedures to get the issue resolved right away!
If your not already on one of our care plans im afraid we may require a one hour deposit so that we can assess the situation, create a plan and provide a full quotation to fix your problem. If its something that will only take us a couple of minutes to investigate we will not charge for this and provide a quote right away but if there is a large issue we will require an assesment in order to diagnose. Please go here to make a deposit for an website issue assesment. Once a payment has been made we will begin a full assesement and then come back to you with a full quotation to resolve your website problem. After the issue has been paid for and resolved we would then advise to go on our care plans to prevent such issues from occuring in the future.
Q. Am I locked into a contract?
We have a minimum of 3 months required to cover the costs of setting up your website on the required plan. After that we don’t lock you into a contract you cant escape from. We believe in good, reliable and honest business month on month to keep a great long lasting relationship.
Q. What are your support hours?
Our support hours can depend on which support plan you are on. Our default hours are 9:30am – 6pm GMT Monday-Friday, depending on the time of year.
Q. What if I need more hours or more support?
If you have website requests that require more than your dedicated monthly time, we’ll let you know. We provide additional hours at £50 per hour discounted from our normal rate of £60 per hour. In some cases you might want some tasks to be re-prioritised, or can be re-scheduled for the following month. If its a large request, we’ll send you a quote to get your approval before we proceed. If you need a one-off set of hours we will quote accordingly before you exceed your limit.
Q. Do you offer web hosting?
We sure do, please visit our other website for more details Design Box Hosting
Q. Do you give discounts?
Yes, if you have more than one website get in touch! Every case is slightly different so contact us and tell us more. We will work out a very special discount just for you.
Q. My site was built elsewhere can I be on a care plan?
Yes, your website will need to have been built on WordPress and we will require all of your CMS, Hosting & FTP login details in order to begin.
FANCY A CHAT?
It couldn’t be easier to book in a meeting here at Design Box Media. Whatever the project, we would love to hear from you.
We love to explore strategies, creative user experiences and long-lasting brands. Take a closer look through our Portfolio.
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We understand from time to time everyone needs a helping hand. Our aim is to ensure full customer satisfaction.